TERMS & CONDITIONS
The website www.calliopegallery.gr offers its services according to the following terms of use. The visitor of the pages of the website is invited to read and use the services of www.calliopegallery.gr, only if he fully accepts them.
1.) Access / Communication
The website calliopegallery.gr provides to the visitors / users of the website e-commerce services, with the possibility of purchasing products through e-commerce applications according to the specific terms it sets, taking care of the protection of personal data submitted for the use of these services , in accordance with the provisions of the current domestic legislation (PD 131/2003, L.2251 / 1994) and Community law. The visitor has access to the website by entering the address of the website "www.calliopegallery.gr" in any internet search engine he uses. Existing as well as any new services included in www.calliopegallery.gr are subject to these terms of use, unless expressly stated otherwise.
The visitor / user of the website www.calliopegallery.gr has direct access to the contact details of the Calliope Gallery store and the website www.calliopegallery.gr, where the phone number of the store and the e-mail address have been posted on the "Contact" icon. e-mail.
Access to the pages / services of www.calliopegallery.gr does not imply any additional costs for the visitor / user, apart from the current tariff regime for general Internet access, as formulated by the competent providers (ISP's) and paid to them and only on the basis of an agreement between them.
2.) User Registration / Account Creation
If the visitor / user wishes to register in the services of www.calliopegallery.gr, he confirms that he provides true and complete information about the information requested by www.calliopegallery.gr for access to its contents / services through the creation of a personal account.
2a) Registration (creation of a member)
By clicking on the "create an account" icon, the customer must fill in a form, which contains the following information: Name, Surname, Company Name (about legal entities) Phone Number, Address, City, Country, Region, Email Address (e- mail), Postal Code, Password (Confirm Password). At this stage the customer creates his personal account. The customer can also choose at the stage of registration and after completing the above information, if he wishes to receive newsletters.
2b) Subscribe to the newsletter (newsletter)
The visitor of the website has the possibility to subscribe to the newsletter (newsletter), by filling in the information provided in the respective form (which is located in the icon "Subscribe to the newsletter"). The visitor is asked to fill in the name and e-mail address (e-mail). By subscribing to the newsletter, the visitor will receive informative e-mails about the products, offers and discounts of the store.
2c) Account creation
Creating an account provides members of www.calliopegallery.gr with member services. The visitor / user if he studies and accepts the terms of use and completes the registration process set by www.calliopegallery.gr, will receive via e-mail confirmation of account creation and from now on will be able to enter it with the personal code ( password) and the username that the visitor / user will have set. Members must ensure the exclusive use of their account as well as the inaccessibility of third parties to it without their approval and remain responsible for all operations carried out under their personal account (useraccount). Members are advised to make sure they log out of their account at the end of each year (Logout). For the purchase of products through the e-commerce applications of www.calliopegallery.gr, the creation of a customer-member account is required, in accordance with the above definitions. The language of communication with the customer is Greek and English.
The visitor / user / customer who has already created an account at Calliopegallery.gr, is recognized on the website www.calliopegallery.gr as a registered member and / or registered customer. In this case, it is not necessary to re-fill in the form of his data in order to place an order.
In order to facilitate the identification of the Customer / user, the Customer / user explicitly authorizes Calliopegallery.gr to deposit on the customer's hard drive an envelope called "cookie" which has the sole purpose of such identification.
3.) Order / Payment
The customer places his order as described below. Validation of the order implies acceptance of the terms of sale.
3a) The customer who is interested in a product on the website calliopegallery.gr follows the following procedure to complete his order: By clicking on the "basket" icon, checking the order details (color, quantity, size, price, etc ... ) then the customer validates the selected product or products by clicking on the "purchase" icon.
3b) When ordering, the customer must fill in a form, which contains the following information: Name, Surname, Company Name (about legal entities) Phone Number, Address, City, Country, Region, Email Address (e- mail), Postal Code, Member Card Code. At this stage the customer creates his personal account.
After choosing the payment method, the customer is invited (after confirming the correctness of the information provided and the selection of the product) to finalize and irrevocably validate his order by clicking on the "order confirmation" icon.
3c) Payment
The payment of the price of the product you have chosen is made in one of the indicated ways included in the website www.calliopegallery.gr, at the choice of the customer:
I. Cash on delivery (Cash on delivery - "hand in hand")
You can pay for your order upon receipt of your package. The option of cash on delivery is charged additionally within Greece for all our orders.
II. Payment by credit, debit and prepaid cards
You can pay for your order electronically, through the secure environment of the website of the partner bank, using credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover.
Calliopegallery.gr reserves the right to refuse the delivery or placing of an order by a customer with whom a court dispute is pending.
4.) Shipping Time (Delivery / Receipt):
Hellas
Once the availability of the products you have selected is checked, shipments are made within 24 hours from the day of your order, and will be sent with the cooperating postal company (courier companies).
Orders placed during the weekend are processed on Monday. You can be informed via e-mail and / or SMS about the progress of your order.
Rarely there may be a delay in the order, which can last from 24 to 72 hours and due to peak periods (eg 10 day offers, Discounts, Black Friday), or additional product control. The hours and the reasons for the delay of the order are indicative.
Abroad
Once the availability of the products you have selected is checked, shipments are made within 24 hours from the day of your order, and will be sent with the cooperating postal company (courier companies).
Orders placed during the weekend are processed on Monday. You can be informed by e-mail about the progress of your order.
5.) Return / Change / Replacement
All products purchased from the website Calliopegallery.gr can be returned for replacement / change with a larger or smaller number or change / replacement in the selection of the product, if there are available stocks. The store also reserves the right to pursue a refund policy.
Hellas
The customer will be charged with the return and shipping costs. In any case, the customer can contact any of the available ways to contact calliopegallery.gr, to regulate the change process, having the right to choose a different product of equal or greater value. In case the customer wants to make a change, it will be performed exclusively with the bodies we work with.
Abroad.
Each Change is charged with shipping costs and will be made within 14 days of receipt at your place with the transport company that we will indicate.
5a) Returned products must be in their original packaging. If for any reason the packaging is lost or damaged, you must use another one of your choice, so that the product and possibly the inner packaging are adequately protected.
5b) Personal care products are prohibited from being used. In case of a similar incident, the company reserves the right to refuse the return of the product. Also, the returned product must be accompanied by all the necessary documents received by the customer upon receipt.
5c) The new product that the customer has chosen for the change will be sent after receiving the original and if the store checks that the above conditions are met. It is reminded that the product must be in its original condition (not used or damaged).
5d) Changes will be accepted provided that the customer will inform the store within 14 days of receipt of the product.
6.) Refund
The refund policy is followed in the following cases:
- The product should be in its original packaging at the time of receipt by the customer.
- The product and the accompanying packaging must be in their original condition (as it was at the time of delivery to the customer) and have not suffered any damage or other defects.
- The customer should contact any way of communication he wishes, which is available at calliopegallery.gr (information listed in the "Contact" section) within 3 days of receipt.
- The product must be accompanied by the corresponding documents that the customer received upon receipt (receipt, invoice).
The return will be made within 10 working days by deposit in the bank account indicated by the customer. The customer will be charged with the cost of returning the product. Money related to services (Saturday Delivery, COD, Gift Wrap, Extra Shipping Costs, etc.) is non-refundable.
Rarely there may be a refund delay, which can last from 24 to 72 hours and be due to peak periods (eg 10 day offers, Discounts, Black Friday), or additional product testing. The hours and the reasons for the delay of the return are indicative.
Refund is possible only for purchases made electronically (www.calliopegallery.gr) and does not apply to purchases from our physical stores.
7.) Wrong shipment
If the customer received a product different from that of his choice, he should contact any of the available ways to contact calliopegallery.gr, based on the information listed in the "Contact" section of our website, within 3 days of receipt. You will be given instructions for its return and replacement, to which the customer will have no charge.
8.) Offers and discounts
The offers of the store are posted on the website www.calliopegallery.gr. During the discount period, changes are normally accepted.
Offers are valid until stocks last.
The discounts and their duration are determined by the competent bodies of the Greek Territory and for as long as the respective domestic legislation provides.
The offers will be valid until the stocks are exhausted. An offer product that is no longer available will be labeled "SOLD OUT".
However, in any case of placing an order concerning an unavailable product, calliopegallery.gr undertakes to notify by e-mail or by telephone the customer who gave the order.
9.) Prices / Shipping Costs - VAT
9a) Shipping costs / shipping costs are borne by the consumer for shipments within Greece with prices that will be known before the completion of the order.
9b) For shipments to Cyprus and the other countries of the European Union the customer is charged with shipping costs which vary depending on the service, price and shipping method. Cash on delivery is not available for these shipments.
9c) The prices of the products incorporate the current VAT. which bears them. Prices are given in euros including all taxes for Greece. If there is a change in the VAT rate, the change is included in the price of the products without first notifying the Customer.
Calliopegallery.gr reserves the right to modify its prices at any time and without notice but the products already ordered will be priced at the price that was valid at the time of registration of the order.
10) Personal data - GDPR Compliance
The use of the information we collect is aimed at fulfilling any commercial transaction you wish with our store as well as sending information and offers for promotional purposes and for the best possible service and information if you wish. After submitting your data form to us, we will proceed, for the reasons mentioned above, in each operation or series of operations of processing your data and with the help of automated means such as e.g. collect, record, organize, correct, store, customize, modify, retrieve, retrieve information.
In order to provide you with the relevant offers and information we may analyze your personal data.
"Calliopegallery.gr" recognizes the importance of the issue of security of electronic transactions and has taken all necessary measures to ensure maximum security. All information related to users' personal information is kept confidential.
It is ensured that only authorized employees have access to the transaction information which will be specifically identified and are the employees and employees of the company, and only when necessary, (eg for the processing of orders) in the context of the contract under preparation. . The personal data declared in the online store under the trademark "Calliope Gallery" are considered confidential, and are used exclusively by it or its affiliates, in order to support, promote and execute the transaction. However, you should be aware that, in this case, these legal and / or natural persons will process your personal data solely for the purpose of providing services to us and not for their own benefit, acting as processors.
You may exercise, as appropriate, the following rights: the right of access (to find out what data we process for you, why and their recipients), correction (to correct any deficiencies or inaccuracies in your data, deletion (deletion from our files, but if their processing is no longer necessary or is not required by law) limitation of processing (in case of doubt the accuracy of the data, etc.) portability (to receive your data in a structured and commonly used format You also have the right to object, except for the data whose processing is necessary for the execution of the contract / order and the data for which you have given us your explicit consent to the processing.
These rights are exercised free of charge for you, by sending a relevant letter or e-mail to our company, unless they are repeated often and due to volume have an administrative cost for us, in which case you will be charged the relevant cost.
If you exercise any of these rights, we will take all possible measures to satisfy your request within thirty (30) days of receiving the relevant request, after informing you either of its satisfaction or of the objective reasons that prevent the his satisfaction.
The legal and natural persons that cooperate with Calliopegallery.gr have the right to process the personal data that the users of Calliopegallery.gr submit to it only to the extent that is absolutely necessary for the provision of support to Calliopegallery.gr. The customer's orders and orders will be archived by the company and will be kept in its file for as long as required by the current legislation on keeping books and records by tradesmen (K.V.S. - PD 186/1992). In addition, your orders, orders and purchasing contracts may be archived until the time limit for any relevant claims has expired.
For any issue regarding the processing of your data you can contact us, in the details that you will find on the relevant page "Contact".
Also, you always reserve the right to contact the Personal Data Protection Authority, which can accept the submission of relevant complaints either in writing in its protocol (Kifissias 1-3, PC 115 23, Athens) or electronically ( www.dpa.gr).
11.) Service operation
The custodial company reserves the right to modify and / or temporarily or permanently suspend part or all of the services of www.calliopegallery.gr with or without notice to users / members as well as the right to terminate the use of his / her personal accounts access its services and / or terminate the distribution of its content to users / members who believe that they have violated the letter and the spirit of these terms of use.
The custodial company also reserves the right to modify, at any time and without notice, unilaterally the content and data contained in the website www.calliopegallery.gr and related to the products available through it.
12.) Advertising / Visiting through other links
"Calliope Gallery" has no responsibility for the communication of the user / member with the third party service providers advertised on www.calliopegallery.gr and for any commercial transaction that may arise from their relationship.
The company does not control the availability, the content, the privacy policy, the quality and the completeness of the services of other websites and pages which refer through "links", or advertising banners to www.calliopegallery.gr, nor is it connected with them in any other way.
13) Sale Details
The sale is aimed at consumers who have complete shipping details.
All products displayed on the website are available until stocks run out.
Products that are no longer available will be labeled "SOLD OUT".
In any case of ordering a product that is not available, Calliopegallery.gr undertakes to notify via email the customer who ordered a product not available.
14.) Copyright
All elements of the Calliopegallery.gr website, visual or audio, including the underlying technology, including images, graphics, photos, drawings, texts, services provided and in general all the files of this website, are copyright, trademarks and company service marks and are protected by the relevant provisions of Greek and Community law and copyright law. Therefore, it may not be sold, copied, modified, reproduced, republished, transmitted or distributed in whole or in part in any way (exclusive property of calliopegallery.gr).
The right of withdrawal is reminded according to the current legislation: The user has the right to withdraw from the purchase of products through www.mortoglou.gr with a statement addressed to the company, based in Gouves, Heraklion, Crete, within 14 days from the receipt of the products and if they are in their original condition. The customer will be charged with the return costs.
Clarification
Calliopegallery.gr does not bear any responsibility for any interference in the provision of the service, or any malicious external interference or presence of a virus that prevents the use of the website and / or the execution of the contract with the customer - consumer. Also, any incident characterized as force majeure, completely exempts the company from any liability (subject to the provisions of the Civil Code and the Legislation on "Consumer Protection").
Consumer protection service of the Ministry of Development (tel. Line 1720).